1. How long does it take for my order to be processed and shipped out?
Our products need to be paid in full for scheduled production, and the general delivery cycle is 60 days to 90 days after payment. If the full payment is not made within 15 working days after the order is placed, the company will regard it as voluntarily abandoning the purchase and refund the paid amount.
2. Can I order a massage bed and have it delivered at later date?
Yes, you can order a product first and have it deliver to you at a later date. Please contact us at firstname.lastname@example.org when placing the order.
3. What is your online return policy if the product is not suitable for me?
We want you to be happy with your purchase, please contact us at email@example.com and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 15 calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking fee unless the product is defective or the return is a result of an error by iRelaxBot. Refunds will be provided in the same way that the initial payment was made. And the customer will bear the handling fee of the bank, credit card company or third-party loan that has occurred.
Please contact us at firstname.lastname@example.org before shipping back the returned item. For the safety of our employees, any package received without a return arrangement will be rejected.
4. How do I exchange the product if the product is defective?
If you have received a damaged or defective item, please contact us at email@example.com within 14 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost.